Homeless charities issue coronavirus advice


Homeless charities Catching Lives and Porchlight are working with the city council to manage the difficulties posed by the coronavirus.

Rough sleeper services are continuing for the moment, but should that become impossible to manage, a basic service of food and warm clothing will be made available by Catching Lives.

Outreach teams will continue to support rough sleepers.

Canterbury City Council Housing Solutions Team will continue to provide support to those who find themselves as homeless or threatened with homelessness.​ If you need advice or assistance please visit the council website.​

Authorities continue to monitor government guidance and are committed to supporting rough sleepers in as full a way as possible.

Homeless people are most at risk of COVID-19 infection from inadvertent contact with people who are not homeless. Well-meaning members of the public may unintentionally pass on the infection while trying to help homeless people.

The following guidance has been issued to advise the public on the best course of action:

  • If you see a homeless person who is extremely unwell, please call 999 for emergency assistance.
  • If the person is suffering from a persistent dry cough, please encourage them to call 111 for medical advice.
  • If you meet a homeless person, please call​ 0800 567 7699 or 0300 500 0914 and let Catching Lives know.​ ​
  • If you would like to donate money, food or clothing to a rough sleeper, please ensure that any food stuffs/drinks are fresh and sealed. ​
  • Remember, cash is a known vector for cross contamination. Please think carefully and ensure your hands are clean before passing money.
    If you prefer there are charities supporting homeless people where you can give funds in a non-contact format such as a bank transfer.
  • More generally please keep a respectful distance from homeless people but do continue to stop and have a conversation. Social contact and mutual support is important and if due consideration is given to prevention measures, ​all of our community can stay safe, together. ​


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