Soiled mattresses and dead skin put Thanet care home in special measures

The Wychdene care home is in Broadstairs

A Broadstairs care home for the elderly has been placed into special measures after a visit from inspectors.

The Care Quality Commission concluded that the Wychdene in Callis Court Road was inadequate for safety, effectiveness and leadership.

It was rated as needing improvement for caring and responsiveness.

Inspectors found soiled mattresses and broken furniture stored in the garden and nail clippings and dead skin left near the feet of residents after a visit from a chiropodist.

One resident was left without toilet paper while others complained of being bored and lonely and not able to go out.

The home is capable of accommodating 24 people and had 19 residents when inspectors visited on March 29.

Inspectors talked to 12 residents, six relatives, four employees plus the Wychdene’s manager.

They also found that residents were not receiving safe care and treatment and were not always cared for in a way which ensured dignity.

Furthermore, background checks were not properly done before new employees were hired.

But the CQC’s report noted that staff were praised by residents. One told the inspection team: “I do feel safe now that I am here, the staff are here to help and they let us know that.”

A relative added: “I can see for myself that my family member is always well dressed in clean matching clothes and their hair is neat.

“These are important to my family member and they’re signs to me that the care is right.”

The CQC published its report this week and put the Wychdene into special measures. This means it will have to put into place immediate improvements and will kept under review. More serious measures will be taken if it fails to comply.


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