Bin service is improving, insists Serco, but firm admits it still has one big issue

A Serco bin truck

Serco says its bin collection service is improving across the Canterbury district – but admits it still has work to do tackling missed collections.

The firm is the city council’s waste contractor and was reported to be under performing in the six months to the start of April.

A document presented to members of the council’s community committee on Wednseday stated that nearly 6,000 collections were missed in the period.

Serco blamed the shortcomings on vehicle breakdowns, staffing issues and problems in December and January with the waste disposal centre in Thanet.

But representatives of the firm told councillors this week that since April there had not been any significant problems with either staff or vehicles.

It added that the “service had stabilised” since then as well, but that it would continue to make avoiding missed bins a priority.

Northgate ward Labour councillor Jean Butcher said she still had concerns about Serco’s performance.

She added: “Regency Place in Northgate Ward, which is predominantly students, is a disgusting area for waste.”

Serco says that nationally there are problems across the UK with trying to persuade students to recycle and be tidy.


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